We aim to make this process as simple as possible for you.

We will refund any item you are not completely happy with when you return it to us in a saleable condition, with all the packaging intact within 30 days of receipt.

If we have made a mistake or the item is faulty, damaged, of unsatisfactory quality or unfit for purpose a full refund or an alternative at equal value shall be provided. Sale items are non returnable.

If the item appears to have been tampered with when in the customers possession, or in a non returnable condition (excluding errors made by the manufacturer) online packaging store have the right to refuse refund.

Refunds will be credited to your original method of payment.

Before bringing/sending back an item, we would appreciate if you could contact us to inform us of the problem and whether you would like a replacement or refund.

Delivery and delivery costs when returning items are the customers responsibility.

Orders Errors & Cancellations

If there are any errors or shortages in your order, contact us (sales@onlinepackagingstore.co.uk or 01992 893 535) within 48 hours of receiving your order.

There is no charge for withdrawing an order prior to the dispatch of your products. To cancel an order contact us quoting your order number and reason for cancellation. Orders cannot be cancelled once your items have been dispatched.


Should you have a problem with any aspect of our service, please do not hesitate to contact us.

We aim to resolve your complaint within 1 working day.

Pricing & Product Descriptions

Prices, offers and product details are valid at the time of enquiry. Online Packaging reserve the right to change all information posted on onlinepackagingstore.co.uk and within the shop without notice.

Products are described as accurately as possible but measurements, colours and designs may occasionally slightly vary from those illustrated.

All items are subject to availability at the time of ordering.

Free Delivery

On all orders
over £100

British Roots

UK based support & customer service

Rated ‘Excellent’

Take a look at our reviews on Trustpilot

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